Support articles
Guides and troubleshooting steps to help you use Udok. Articles are grouped by language.
en
'Why Is My Practice Registration Pending Review?'
'Practice registrations are reviewed by Udok before they are approved. While pending, your practice cannot accept patients, but you can still update your details.'
Read article"Can I Choose My Doctor?"
"Udok lets you consult the first available doctor or choose from doctors shown on your dashboard (last seen or commonly seen). There is no separate doctor selection step."
Read article"Can I Get a Sick Note From an Udok Doctor?"
"Udok doctors can issue sick notes when clinically appropriate during a consultation. If issued, the sick note appears in your chat and documents."
Read article"Can I Get Schedule 5 or Schedule 6 Medication from a Udok Consultation?"
"In South Africa, certain medications are classified as Schedule 5 or Schedule 6 due to their higher potential for dependency, abuse, or risk if misused. Because of this, prescri..."
Read article"Do I Need a Full Consultation to Get a Prescription Refill?"
"Yes in order to receive a prescription refill , you are required to complete a consultation with a doctor."
Read article"How do I add my Medical Aid?"
"Add your medical aid details from your profile and verify them to enable medical aid payment where available."
Read article"How Do I Rate My Doctor After a Consultation?"
"Udok gives you the opportunity to rate and review your doctor immediately after each consultation. This helps ensure quality of care and provides valuable feedback to our medica..."
Read article"How do I top up my wallet?"
"Your wallet cannot be topped up manually . Instead, it functions as a space where you can view your full transaction history ."
Read article"How much does a consultation cost?"
An online doctor consultation on Udok costs R365 for voice or video. Special pricing applies.
Read article"How to Add a Dependent Manually (not with medical aid)"
"If your dependent is not on your medical aid , you'll need to create them manually."
Read article"How to Contact a Previously Seen Doctor"
"If you have already had a consultation and need to follow up with a doctor you've consulted with for feedback, additional documents, prescriptions, or medication queries you can..."
Read article"How to Find Out the Cost of Your Medication"
"At Udok, we want you to have clarity on your healthcare expenses. Here's what you need to know about medication pricing:"
Read article"How to Get Your Lab Results"
"Once your pathology or radiology lab results are received from the pathology or radiology lab, your doctor will upload them to your consultation. Here's how you can access them:"
Read article"How to Pay for a Consultation"
"When booking a consultation, the payment step comes last after you've completed patient selection and service selection . At this stage, you can choose to pay the consultation f..."
Read article"How to Reset Your Password & Login Details"
"If you've forgotten your password, here's how you can reset it using the OTP and security checks."
Read article"How to Share Your Practice Link"
"You can share your Udok public practice page from your doctor dashboard or practice settings. The link can be copied or shared by email, SMS, or WhatsApp."
Read article"How to Sign up and Register with Udok"
"Getting started with Udok is quick and easy. Follow the steps below to create your account and start your healthcare journey online."
Read article"How to Start a Consultation"
"Starting a consultation on Udok is quick and seamless. Follow the steps below to begin your healthcare journey with one of our doctors."
Read article"How to Verify a Sick Note"
"Udok sick notes include a QR code for verification. Scan the code or use the verification page to confirm the note is valid."
Read article"How to View a Past Consultation Chat"
"You can open any previous consultation and view the full chat history from the Consultations section."
Read article"How to View and Download Consultation Documents"
"After a consultation, your doctor may issue important documents such as invoices, pathology results, sick notes, or referrals . These documents are always available to view, sen..."
Read article"How to View and Send Prescriptions"
"After your consultation, your prescription will be available in your profile. You can view it, and when ready, send it directly to a pharmacy."
Read article"Installing the Udok Web App (Progressive Web App)"
"The Udok platform currently operates as a web app and can be installed on your device as a Progressive Web App (PWA) . At this stage, there is no mobile app available on the App..."
Read article"Medical Aid PMB (Prescribed Minimum Benefits) Forms - Completion by Treating Physician"
"Prescribed Minimum Benefit (PMB) forms are specific medical aid documents that must be completed by the treating or diagnosing physician. These forms confirm a patient's diagnos..."
Read article"Medical Aid Providers and Plans Not Covered by Udok"
"Udok accepts many medical aid schemes and plans. However, there are certain providers and plans we currently do not cover . If you are on one of these, please read carefully how..."
Read article"Selecting Your Identification Type Based on Nationality"
"When setting up your profile, the identification information you provide depends on whether you are a South African national or a foreign national ."
Read article"What Are the Registration Requirements for Patients?"
"To register as a patient on Udok you need a valid mobile number, basic personal details, and an ID or passport. Email and medical aid details are optional."
Read article"What Are Udok's Operating Hours"
"Udok is designed to give you access to healthcare when you need it most, including weekend and public holiday after-hours consultation fee windows."
Read article"Why Did I Receive a Peach Payment Link from Udok?"
"Udok may send a Peach payment link (l.ppay.io) when there is an outstanding amount to pay, for example when medical aid does not cover the full consultation amount."
Read article"Why Do I Receive a One Time Pin (OTP) When Registering or Updating My Contact Details?"
"Udok uses a One Time Pin (OTP) system to protect your account and make sure your contact details are valid."
Read article"Why Has the Pharmacy Not Received My Script?"
"If your pharmacy has not received your prescription (script), there are a few possible reasons and solutions."
Read articleCan I Book a Consultation Ahead of Time?
"Yes, Udok does offer scheduled bookings."
Read articleCan i get a consult at a cheaper price for a sick note
A sick note requires a full medical consultation because the doctor must properly assess, diagnose, and determine whether a patient is medically unfit for work or school. Since this involves the same professional evaluation and legal responsibility as any standard consultation, the normal consultation fee applies.
Read articleDoes Udok do Medical Termination of Pregnancy (Abortion)
At Udok, we prioritise safe healthcare. Medical termination of pregnancy or abortion requires an in-person consultation, as it involves risks that must be managed with professional oversight. A physical exam and ultrasound are essential to confirm gestational age and ensure safety. Aftercare also requires monitoring for complications. If you’re considering this option, please visit a healthcare facility where you can receive the appropriate care and guidance.
Read articleGetting started with Udok
Create your Udok account, verify your details, and start your first consultation.
Read articleUpcoming Udok Patient Membership
Udok Membership (Launching Soon) Udok Membership is a monthly subscription designed to make private healthcare more affordable and convenient. It’s not live yet, but you can join the waiting list for early access. Pricing R49/month membership R199 per GP consult (standard price is R365) Pay only when you see a doctor Cancel anytime No payment required now
Read articleWhat do to if you do not receive your OTP or One Time Pin
If you do not receive your OTP, provide the mobile number used for the request. Then type "talk to a human" so a support agent can assist you. Without your mobile number, support will not be able to locate your OTP.
Read articleWhen are the support team operating hours?
If you’re attempting to contact a support agent between 18:00 pm and 08:00 am, please note that our support operating hours are from 08:00 am to 18:00 pm daily. Any requests made outside these hours will be attended to the next morning, and a support agent will get back to you as soon as service resumes at 08:00 am.
Read articleStill need help?
Contact Udok support on WhatsApp, by phone, or by email.
Please do not include medical information in your first message.
WhatsApp supportCall +27 21 205 3737Email [email protected]