enpatient-faq

"Can I Get a Sick Note From an Udok Doctor?"

"Udok doctors can issue sick notes when clinically appropriate during a consultation. If issued, the sick note appears in your chat and documents."

Updated

Udok doctors can issue sick notes when clinically appropriate during a consultation. If issued, the sick note appears in your chat and documents.


When a Sick Note Is Issued

  • A doctor may issue a sick note as part of your consultation, based on their clinical assessment.
  • Sick notes are not created automatically and are not guaranteed for every consultation.

Where to Find Your Sick Note

  • Consultation chat (a Sick Note button appears once the doctor completes the consult)
  • Documents section in the main menu
  • Consultations history (open the consult and view documents)

What You Can Do With It

  • View the sick note
  • Send it by email or SMS
  • Download it to your device

If you cannot see your sick note, first confirm the consultation is completed and then check your Documents section.

Need more help?

Contact Udok support on WhatsApp, by phone, or by email.

Please do not include medical information in your first message.

WhatsApp supportCall +27 21 205 3737Email [email protected]