Not Receiving Your OTP? Here’s What to Do

If you didn’t receive your One-Time Password (OTP) when registering, updating your details, or resetting your password, follow these steps to get help quickly.

Step 1: Provide Your Mobile Number

When you contact the support bot, type the mobile number you used for the OTP request.
This is essential because your OTP is linked to that number, and support cannot find it without it.

Step 2: Request a Human Agent

After providing your mobile number, type:
"talk to a human"
This will transfer your chat to a support agent who can help.

Step 3: Get Your OTP

Once the support agent joins the chat, they will use your mobile number to locate your OTP and assist you.

Important

Without providing your mobile number, support cannot retrieve your OTP. Always include it to get help faster.