endoctor-faq

'Why Is My Practice Registration Pending Review?'

'Practice registrations are reviewed by Udok before they are approved. While pending, your practice cannot accept patients, but you can still update your details.'

Updated

Practice registrations are reviewed by Udok before they are approved. While pending, your practice cannot accept patients, but you can still update your details.


What Pending Review Means

  • Your practice submission was received and is awaiting admin approval.
  • Patients cannot see or book your practice until it is approved and marked active.
  • You will receive a notification and email once your practice is approved.

What You Can Do While Pending

  • Open your Practice settings to review or update any section.
  • Update contact, branding, billing, or costing details if needed.

How to Check Status

  • Go to your Doctor Dashboard and look for the registration status banner.
  • Open Practice settings to see the current approval status.

If your registration has been pending for longer than expected, contact support with your practice details so the team can follow up.

Need more help?

Contact Udok support on WhatsApp, by phone, or by email.

Please do not include medical information in your first message.

WhatsApp supportCall +27 21 205 3737Email [email protected]