"How to Add a Dependent Manually (not with medical aid)"

If your dependent is not on your medical aid, you'll need to create them manually.

Step 1: Access the Member Profile

1. Navigate to the main member / patient profile page.
2. In the top-right corner of the homepage, click the profile icon with a small arrow.
3. Select Edit Profile from the dropdown.
4. You'll be taken to the full profile page.

Step 2: Locate Dependents Section

• Scroll down to the bottom of the profile form.
• You'll see a section titled Dependents with a prompt: "Click Add to create a dependent."
• Click the Add + button.

Step 3: Complete Dependent Form

You will be taken to the dependent profile form. Fill in the following details:

• Name & Surname

• ID Type:

  • Select SA ID if the dependent is a South African citizen.

    • Capture the ID number.

    • The system will automatically derive and populate:

      • Nationality
      • Date of Birth
      • Gender

  • Select Passport if the dependent is a foreign national.

    • Capture:

      • Nationality (country)
      • Passport number
      • Date of Birth
      • Gender

• Once all fields are completed, click Add (button to the right of the form).

Step 4: Medical Aid Note (if applicable)

• If you have medical aid and the dependent is already registered under it:

  1. Capture your medical aid details in the medical aid section of the profile form.
  2. Select your medical aid provider.
  3. Enter your medical aid number.
  4. Indicate if you are the principal member.
  5. Click Verify.
  6. The system will display masked dependent names. Confirm if you recognize them.
  7. Type one dependent's name in full, then click Verify again.
  8. Verified dependents from your medical aid will be created automatically.

Important Notes

• Dependents not listed on your medical aid must be added manually (see Steps 1-3).
• You must have the dependent's ID number or passport details on hand. A dependent cannot be created without this information.