"How to View and Send Prescriptions"

After your consultation, your prescription will be available in your profile. You can view it, and when ready, send it directly to a pharmacy.

Where to Find Your Prescription

You can access your prescription in three places:

• Consultation Chat

  • Once your consultation is completed, a Prescription button will appear in the chat.

• Documents Section (Main Menu)

  • Click Documents in the main menu.
  • Select the "Prescriptions" category to view all prescriptions associated with your profile.

• Consultations Section (Main Menu)

  • Click Consultations in the main menu.
  • Locate the consultation in question.
  • Click the arrow icon to preview the consultation.
  • Scroll down to the Documents section at the bottom - your prescription will be listed there.

Note: Prescriptions cannot be downloaded. They can only be viewed or sent to a pharmacy.

How to Send Your Prescription to a Pharmacy

1. Open the prescription from Consultation Chat, Documents, or Consultations.

2. In the prescription preview, click Send to pharmacy at the bottom.

3. In the search bar, type the exact name of the pharmacy where you want the prescription sent.

   • Do not enter only a location or suburb - you must provide the pharmacy's name to find it.

4. If your pharmacy does not appear in the Udok system:

   • Click List Pharmacy.
   • A request will be sent to our support team to add the pharmacy.

5. Once the pharmacy has been listed, your prescription will be sent automatically.

6. You will see a confirmation in the prescription view and a system message in the consultation chat. If the pharmacy was unlisted, you will also receive a notification once it has been verified and added.

Your prescription is now securely sent to your chosen pharmacy for collection or dispensing.