"How to Pay for a Consultation"

When booking a consultation, the payment step comes last - after you've completed patient selection and service selection. At this stage, you can choose how to pay the consultation fee shown on screen. Options depend on your profile and balance: Medical Aid, Card Payment, or Wallet (if your balance covers the full fee).

1. Paying with Medical Aid

1. Go to your Profile and add your Medical Aid details.

2. Click Verify - this will:

   • Check if your medical aid is active.
   • Automatically add any dependents linked to your medical aid.

3. Once verified, during the final Payment step of your booking, you will see Medical Aid as an option.

4. If you select Medical Aid, the system will perform a pre-claim check with your provider:

   • If approved: You'll be redirected straight to your consultation.
   • If declined: A rejection reason will be displayed. At this point, you can either cancel or switch to Card Payment (or Wallet if available).

2. Paying with Card

1. If you choose Card Payment at the payment step, you'll be directed to the Peach Payments secure payment gateway.
2. Enter your card details and complete the transaction.
3. If you have wallet credit, it is automatically applied and the remaining amount is charged.
4. Once successful, you'll be automatically redirected back to your consultations.

3. Paying with Wallet (if available)

1. If your wallet balance covers the full consultation fee, the Wallet option will be available.
2. Select Wallet to use your balance and continue to the consultation without a card payment.
3. If your wallet balance does not cover the full fee, pay by Card or Medical Aid instead.

Payment Terms

Payment Terms & Patient Responsibility By proceeding with this consultation, you acknowledge and agree to the following:

1. All invoices issued by Udok are payable within 7 (seven) days from the date of invoice.
2. If you choose to submit this consultation to your medical aid, Udok will assist where possible; however, payment of the account remains your responsibility.
3. In the event that your medical aid does not cover the consultation in full or at all, you remain liable for the outstanding amount, which must still be settled within the 7-day payment period.
4. Failure to make payment within this period may result in further action in accordance with our billing policies.
5. If you cannot pay within 7 days, please contact support or email [email protected] to make a payment arrangement.

Key Notes

• Payment is always the final step after patient and service selection.
• You must have active, verified medical aid for the Medical Aid option to appear.
• Dependents are automatically linked once your medical aid is verified.
• If your medical aid claim is declined, you can always switch to card payment (or wallet if it covers the fee).
• Consultation fees can vary by service or practice; the total is shown before you pay.
• If there is an outstanding balance after medical aid processing, Udok may send a Peach Payments link (l.ppay.io) by SMS/email/WhatsApp to settle the remaining amount.