"Why Has the Pharmacy Not Received My Script?"

If your pharmacy has not received your prescription (script), there are a few possible reasons and solutions.

Common Reasons

1. Incorrect Pharmacy Selection

   • After your consultation, clicks the prescription button in the consultation chat, then click sent to pharmacy. You must select the correct pharmacy for your script.
   • If the wrong pharmacy was chosen, your intended pharmacy won't receive the script.

2. Pharmacy Not Listed

   • If you search for your pharmacy and an error says it is not listed, you will see a button to "List this Pharmacy."
   • Clicking this will send a request to our system admin, who will verify the pharmacy's details.
   • Once verified and added to the system, your script will automatically be sent to that pharmacy.
   • Make sure you type the pharmacy name correctly - incorrect spelling may prevent it from being found.

3. Incorrect Search (Using only Address Instead of Name and Address)

   • If you enter an address and receive an error like "the address you entered is not a pharmacy," this means the system could not match it.
   • Always search using the pharmacy name and address, not a vague street address.
   • Example: Instead of "123 Main Street, Alberton" type "Clicks Pharmacy, Alberton"

4. System or Pharmacy Delays

   • Occasionally, a technical delay or pharmacy system issue can prevent immediate delivery of the script.
   • In this case, please contact a support agent or you can choose to send the script to a different pharmacy.

What You Can Do

• Double-check your spelling when searching for the pharmacy.
• Use the pharmacy name rather than the street address when searching.
• If your pharmacy is not listed, submit a request via the "List this Pharmacy" option.