enpatient-faq

"What Are the Registration Requirements for Patients?"

"To register as a patient on Udok you need a valid mobile number, basic personal details, and an ID or passport. Email and medical aid details are optional."

Updated

To register as a patient on Udok you need a valid mobile number, basic personal details, and an ID or passport. Email and medical aid details are optional.


Required Details

  • Mobile number (used for OTP verification)
  • Name and surname
  • Identification type and number (ID or passport)
  • Password you will use to log in

Optional Details

  • Email address (if provided, an OTP is sent to email)
  • Medical aid details

Notes

  • You can register without an email address. Your mobile number is enough to complete registration and verify your account.
  • If you are unsure which ID type to use, see "Selecting Your Identification Type Based on Nationality."

If you experience any issues while registering, log a support query or contact support at [email protected].

Need more help?

Contact Udok support on WhatsApp, by phone, or by email.

Please do not include medical information in your first message.

WhatsApp supportCall +27 21 205 3737Email [email protected]