Online doctors provide professional, licensed medical care through secure online consultations across South Africa. These online doctors are real South African doctors who assess, diagnose, prescribe, and refer patients using trusted telemedicine technology. Instead of visiting a clinic, you consult with our online doctors via video, phone, or secure messaging, receiving the same medical decision-making you would expect from an in-person doctor.All our online doctors are registered with the Health Professions Council of South Africa (HPCSA) and practise according to South African telemedicine guidelines. Online doctors do not replace traditional healthcare — they extend access to it, safely and responsibly.
1. Book a consultation
Click the Start a Consultation button on your dashboard and provide basic information about your symptoms to our AI In-take Assistant.
2. Speak to an Online doctor
A licensed South African doctor reviews your information, starts a video or voice call and consults with you online.
3. Assessment and diagnosis
The doctor asks clinical questions, evaluates your symptoms, and determines whether a diagnosis can be made remotely.
4. Treatment or next steps
You may receive a prescription, a sick note, treatment advice, or a referral for in‑person care.
5. Follow‑up support
Where appropriate, follow‑up guidance or further care is provided.
