How Online Doctor Consultations Work in South Africa.
This guide explains what happens before, during, and after a Udok online doctor consultation. An HPCSA-registered practitioner assesses you by video, voice, or chat, decides what can be handled remotely, and recommends the next step. Each consultation costs R365.
The consultation process
From feeling unwell to speaking to a doctor, in minutes.
Register and start a consultation.
Create a free Udok profile, then start an online consultation whenever you need one and share some basic information about your symptoms.
Speak to a South African doctor.
An HPCSA-registered doctor consults with you online by video, voice, or chat.
Assessment and diagnosis.
The doctor asks clinical questions, evaluates your symptoms, and determines whether a diagnosis can be made remotely.
Treatment or next steps.
When clinically appropriate, you may receive a digital prescription, a sick note, treatment advice, or a referral for in-person care.
Follow-up support.
Where appropriate, your doctor provides follow-up guidance or arranges further care.
What can an online
doctor help with?
Most primary-care needs, handled online — safely, responsibly, and in line with South African telemedicine guidelines.
Everyday illness
Infections, flu, rashes, stomach bugs — assessed, diagnosed, and treated online, with in-person care arranged when a symptom needs a proper look.
Scripts, sick notes, and referrals
When clinically appropriate, your doctor issues digital prescriptions, sick notes, and specialist referrals straight after the consult.
Chronic care and check-ins
Chronic-medication reviews, follow-ups, and advice on whether something needs in-person attention.
Online, or in person.
Every doctor on Udok has a profile: their special interests, the procedures they offer, the languages they speak. Consult online now with the first available doctor, book a specific doctor for later, or book an in-person visit with a doctor near you — each for the same R365 fee.
Meet our doctorsR365. The same, every one of the 365 days a year.
All consultations
R365/ consultation
- One fee. No add-ons. No tiers.
- Online or in person, any hour, any day.
- Medical aids accepted with no co-payments.
- Every consult with an HPCSA-registered doctor.
What about medical schemes?
One fee, online or in person, any hour, any day. Medical aids accepted with no co-payments. No medical aid? Pay by card, or buy a consult voucher at participating retailers.
Questions patients commonly ask.
How much does an online doctor consultation cost?
An online consultation on Udok costs R365. No medical aid is required.
Are Udok doctors registered in South Africa?
Yes. Every consult is with an HPCSA-registered South African doctor, credentials verified before they see a single patient.
Can I get a prescription or sick note from an online consultation?
Yes — when clinically appropriate, your doctor can issue digital prescriptions, sick notes, and referrals after your consultation.
Do I need medical aid to use Udok?
No. Udok is available to anyone in South Africa. Medical aids are accepted with no co-payments, or you can pay by card or with a consult voucher.
When should I not use an online doctor?
If you have severe symptoms (chest pain, difficulty breathing, stroke symptoms, severe bleeding), seek emergency care immediately. Online doctors extend access to healthcare — they do not replace emergency services.
A doctor, from wherever you are.
Register now, so an HPCSA-registered South African doctor is one tap away when you need one.