You may receive a Peach Payments link from Udok (for example https://l.ppay.io/...) when there is an outstanding balance on your consultation.
This often happens when your medical aid does not cover the full amount and a patient portion remains payable.
When this link is valid
A Peach link can be valid when:
- The message says it is from Udok.
- It refers to a consultation/invoice you recognise.
- You have an outstanding amount on your Udok invoice or statement.
Udok may send these links by SMS, email, or WhatsApp.
How to verify before paying
Before you pay, check:
- You recognise the consultation and date.
- You can see the outstanding amount in your Udok consultation documents/invoice.
- The message matches your Udok details (patient name, invoice/consultation reference).
- You can log in to your Udok profile and confirm any outstanding invoices before paying.
Helpful guides:
Payment Terms
Payment Terms & Patient Responsibility By proceeding with this consultation, you acknowledge and agree to the following:
- All invoices issued by Udok are payable within 7 (seven) days from the date of invoice.
- If you choose to submit this consultation to your medical aid, Udok will assist where possible; however, payment of the account remains your responsibility.
- In the event that your medical aid does not cover the consultation in full or at all, you remain liable for the outstanding amount, which must still be settled within the 7-day payment period.
- Failure to make payment within this period may result in further action in accordance with our billing policies.
- If you cannot pay within 7 days, please contact support or email [email protected] to make a payment arrangement.
Helpful guides:
If you do not recognise the payment request
Do not pay immediately if you are unsure.
Share the following with Udok support so we can verify:
- Consultation ID (or your ID number)
- Invoice number (if shown)
- The exact SMS/email text
- Sender number/email
Safety tips
- Only pay when you can match the request to a real Udok consultation/invoice.
- Never share card OTPs or sensitive banking details outside the secure payment page.
- If a link has expired, ask Udok to send a new payment link.