If you’re attempting to contact a support agent between 18:00 pm and 06:00 am, please note that our support operating hours are from 06:00 am to 18:00 pm on Weekdays and Saturdays, and support is closed on Sunday and public holidays. Any requests made outside these hours will be attended to the next morning, and a support agent will get back to you as soon as service resumes at 06:00 am.
Updated
If you are attempting to contact a support agent between 18:00 and 06:00, please note that our support team operating hours are 06:00 to 18:00 on weekdays and Saturdays, and support is closed on Sundays and Public holidays.
I will try my best to assist you as far as possible, but any requests to a support agent made outside of these hours will be attended to the next morning. A support agent will respond as soon as service resumes at 06:00.
'Practice registrations are reviewed by Udok before they are approved. While pending, your practice cannot accept patients, but you can still update your details.'
"Udok lets you consult the first available doctor or choose from doctors shown on your dashboard (last seen or commonly seen). There is no separate doctor selection step."
"Udok doctors can issue sick notes when clinically appropriate during a consultation. If issued, the sick note appears in your chat and documents."
Need more help?
Contact Udok support on WhatsApp, by phone, or by email.
Please do not include medical information in your first message.
WhatsApp supportCall +27 21 205 3737Email [email protected]