enpatient-faq

"How to Reset Your Password & Login Details"

"If you've forgotten your password, here's how you can reset it using the OTP and security checks."

Updated

If you've forgotten your password, here's how you can reset it:

Reset your password in 7 steps:

  1. Go to the Login page
  2. Click on "Forgot Password?"
  3. Enter your registered email address or mobile number.
  4. Enter the One Time Password sent to the contact method you chose.
  5. Complete the security checks (date of birth and last consultation year). If you answer incorrectly, your account will be locked for security and you will need to log a support query.
  6. Set your new password and confirm it.
  7. Once your password is reset, you will automatically be logged into your account.

Troubleshooting Tips:

  • Didn't get the One Time Pin?
    • Check your spam/junk email folder.
    • Ensure you entered the correct email or mobile number.
    • Still stuck? Reach out to us by logging a support query.

Need help right away?

Contact us directly at [email protected]

Need more help?

Contact Udok support on WhatsApp, by phone, or by email.

Please do not include medical information in your first message.

WhatsApp supportCall +27 21 205 3737Email [email protected]