Starting a consultation on Udok is quick and seamless. Follow the steps below to begin your healthcare journey with one of our doctors.
Step 1: Access the Dashboard
After registering and logging in, you will land on your Udok Dashboard.
From here, you can select one of the following options:
- For an express consultation to see the next available doctor, click the Start a Consultation button.
- If you are an existing user and have previously seen one of our doctors, you can click Consult Now on the "Last Seen Doctor" card if the doctor is online.
- If you would like a prescription, you can click Request prescription on your dashboard.
- If you would like a sick note, you can click Request sick note on your dashboard.
Once selected, you will be guided through the consultation setup flow.
Step 2: Choose the Patient
You'll be asked: "Who is this consultation for?"
- A list of your dependents (if any) will appear, as well as your own name.
- You can select yourself or a dependent.
- You can also add a dependent from this step if needed.
Step 3: Choose a Service
You'll then select one of the available services shown on your screen. Choose the service options listed there.
Typical services include:
- Full consultation
- Weight-loss management
Some services may include a short safety checklist before continuing (for example, certain injections or weight-loss services).
Step 4: Provide Information (Diagnosis Bot)
For most services, Alina the Diagnosis Bot will collect information about your symptoms and history and prepare a summary for the doctor. Some services may skip the bot after a checklist is completed.
Step 5: Consent & Payment
You'll confirm consent and then choose a payment method. Available options depend on your profile and balance:
- Medical Aid (if verified and eligible)
- Card Payment
- Wallet (if your balance covers the full fee)
After payment, you will be redirected to the consultation chat.
Step 6: The Consultation
Once payment and history-taking are complete, the doctor will join.
- The doctor's profile picture and name will appear.
- The consultation begins in chat format.
- The doctor may initiate a video or voice call.
- Patients can exit video mode back to chat at any time.
You're now connected with a Udok doctor!