How Online Doctor Consultations Work in South Africa.
This guide explains what happens before, during, and after a Udok online doctor consultation. An HPCSA-registered practitioner assesses you by video, voice, or chat, decides what can be handled remotely, and recommends the next step. Standard-hours consultations cost R365; after-hours consultations cost R450.
The consultation process
From feeling unwell to speaking to a doctor, in minutes.
Register and start a consultation.
Create a free Udok profile, then start an online consultation whenever you need one and share some basic information about your symptoms.
Speak to a South African doctor.
An HPCSA-registered doctor consults with you online by video, voice, or chat.
Assessment and diagnosis.
The doctor asks clinical questions, evaluates your symptoms, and determines whether a diagnosis can be made remotely.
Treatment or next steps.
When clinically appropriate, you may receive a digital prescription, a sick note, treatment advice, or a referral for in-person care.
Follow-up support.
Where appropriate, your doctor provides follow-up guidance or arranges further care.
What can an online
doctor help with?
Most primary-care needs, handled online — safely, responsibly, and in line with South African telemedicine guidelines.
Everyday illness
Infections, flu, rashes, stomach bugs — assessed, diagnosed, and treated online, with in-person care arranged when a symptom needs a proper look.
Scripts, sick notes, and referrals
When clinically appropriate, your doctor issues digital prescriptions, sick notes, and specialist referrals straight after the consult.
Chronic care and check-ins
Chronic-medication reviews, follow-ups, and advice on whether something needs in-person attention.
Online, or in person.
Every doctor on Udok has a profile: their special interests, the procedures they offer, the languages they speak. Consult online now with the first available doctor, book a specific doctor for later, or book an in-person visit with a doctor near you. You’ll see the applicable fee before confirming your booking.
Meet our doctorsConsultations from R365.
Standard-hours consultations
R365/ consultation
- The applicable fee is shown before you book.
- Udok doctors are available every day from 06:00 to 20:00, including weekends and public holidays. Doctor availability may vary during busier periods and on public holidays.
- Supported medical aid for eligible Express consultations.
- Every consult with an HPCSA-registered doctor.
What about medical schemes?
Standard-hours consultations cost R365. After-hours consultations cost R450. No medical aid is required. You’ll see the applicable fee before confirming your booking. Supported medical aid schemes and plans can be used for eligible Express consultations, subject to your scheme, plan, eligibility and available benefits. Add your medical aid details to your profile so eligibility can be checked before your consultation. Other consultations can be paid by card or wallet.
Questions patients commonly ask.
How much does an online doctor consultation cost?
Standard-hours consultations cost R365. After-hours consultations cost R450. No medical aid is required. You’ll see the applicable fee before confirming your booking.
Are Udok doctors registered in South Africa?
Yes. All doctors consulting through Udok are registered with the Health Professions Council of South Africa (HPCSA).
Can I get a prescription or sick note from an online consultation?
Yes — when clinically appropriate, your doctor can issue digital prescriptions, sick notes, and referrals after your consultation.
Do I need medical aid to use Udok?
No. You can use Udok without medical aid and pay for your consultation using one of the available payment methods.
When should I not use an online doctor?
If you have severe symptoms (chest pain, difficulty breathing, stroke symptoms, severe bleeding), seek emergency care immediately. Online doctors extend access to healthcare — they do not replace emergency services.
A doctor, from wherever you are.
Register now, so an HPCSA-registered South African doctor is one tap away when you need one.