Introducing the Udok Virtual Practice Workspace
Udok's Virtual Practice Workspace is a zero-subscription fee, all-in-one platform that lets doctors manage remote care in one place. It streamlines virtual consults, clinical notes, billing, payments, and AI-assisted patient intake. Solo and group practices get custom workflows, EMR tools, smart queues, and medical-aid integration. The result is simpler admin, faster care, and a fully connected digital practice.
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The Challenge
Managing patients remotely can become an administration nightmare. Supporting patients from a distance can be challenging, especially when doctors are forced to navigate multiple systems for record-keeping, scripting, invoicing, and billing. This fragmented approach takes unnecessary time and effort — and often isn’t worth the cost.
Udok transforms this experience by bringing everything together into one seamless, integrated workflow.
The Udok Solution
A digital platform that enables your patients to request medical advice, prescriptions, or video consultations directly from your practice. It offers a unified workflow that streamlines payments, generates invoices, and allows you to capture clinical notes instantly. It’s like having a fully functional digital practice in your pocket at all times. All of this for ZERO monthly fees!
Core Features
- Virtual Consultations
Conduct virtual consultations with your patients via chat, voice or video.
- Digital Records
Create secure consultation notes, e-scripts, sick notes, referrals, etc.
- Payments & Billing Insights
Capture consultation fees with a PSP while auto creating an invoice.
- AI In-take Assistance
AI clinical support that captures detailed patient histories upfront, saving doctors valuable consultation time.
- Custom Consultation Services
Configure your own consultation types and customize your service fees to match the way your practice works.
- Smart Queue
In group practices - Patients can choose their preferred doctor or opt for an express visit with the first available doctor.
Subscription Tiers
Professional — Ideal for solo GPs
- - EMR - Electronic medical records
- - Robust video calling
- - Customisable service fees
- - Electronic scripts & clinical documents
- - POPIA-aligned data protection
- - Workflow automations
- - AI-assisted clinical guidance
- - Daily digital helpdesk access
- - Practice performance analytics
- - Service Fees: 15%
Premium — Designed for multi-doctor practices
- - All Professional features, plus:
- - Medical aid integration with real-time claiming
- - Priority helpdesk support
- - Support for multiple practitioners
- - Fully configurable consultation types & service fees
- - Service Fees: 20%
- - Guaranteed scheme payments*
The Bigger Picture
Join South Africa’s digital health movement.
The Udok Virtual Practice Workspace connects doctors, patients, and pharmacies in one secure ecosystem. From telemedicine and billing to AI-supported diagnostics, the platform helps practices deliver better care, faster.
Why Practices Choose Udok
- Proven Infrastructure
The same platform empowering clinics and schemes nationally.
- Better Care, Less Admin
Simplify operations and save hours every week.
- Secure Payments
Safe payment processing with regular practitioner payouts.
- Local Support
99% uptime plus daily helpdesk support.
Getting Started
- 1. Register — Create your Udok profile, invite your team, and share your practice link.
- 2. Auto Verification — OCR-based verification for you and your practice.
- 3. Configure — Set up your virtual practice according to how you operate.
Consult — Run secure virtual visits, leverage AI, and bill seamlessly.
