Introducing the Udok Virtual Practice Workspace

The Challenge

Managing patients remotely can become an administration nightmare. Supporting patients from a distance can be challenging, especially when doctors are forced to navigate multiple systems for record-keeping, scripting, invoicing, and billing. This fragmented approach takes unnecessary time and effort — and often isn’t worth the cost.

Udok transforms this experience by bringing everything together into one seamless, integrated workflow.

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The Udok Solution

A digital platform that enables your patients to request medical advice, prescriptions, or video consultations directly from your practice. It offers a unified workflow that streamlines payments, generates invoices, and allows you to capture clinical notes instantly. It’s like having a fully functional digital practice in your pocket at all times. All of this for ZERO monthly fees!

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Core Features

• Virtual Consultations

Conduct virtual consultations with your patients via chat, voice or video.

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• Digital Records

Create secure consultation notes,  e-scripts, sick notes, referrals, etc.

• Payments & Billing Insights

Capture consultation fees with a PSP while auto creating an invoice.

• AI In-take Assistance

AI clinical support that captures detailed patient histories upfront, saving doctors valuable consultation time.

• Custom Consultation Services

Configure your own consultation types and customize your service fees to match the way your practice works.

• Smart Queue

In group practices -  Patients can choose their preferred doctor or opt for an express visit with the first available doctor.
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Subscription Tiers

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Professional — Ideal for solo GPs

• - EMR - Electronic medical records
• - Robust video calling
• - Customisable service fees
• - Electronic scripts & clinical documents
• - POPIA-aligned data protection
• - Workflow automations
• - AI-assisted clinical guidance
• - Daily digital helpdesk access
• - Practice performance analytics
• - Service Fees: 15%
  
  

Premium — Designed for multi-doctor practices

• - All Professional features, plus:
• - Medical aid integration with real-time claiming
• - Priority helpdesk support
• - Support for multiple practitioners
• - Fully configurable consultation types & service fees
• - Service Fees: 20%
• - Guaranteed scheme payments*
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The Bigger Picture

Join South Africa’s digital health movement.

The Udok Virtual Practice Workspace connects doctors, patients, and pharmacies in one secure ecosystem. From telemedicine and billing to AI-supported diagnostics, the platform helps practices deliver better care, faster.

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Why Practices Choose Udok

• Proven Infrastructure

The same platform empowering clinics and schemes nationally.

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• Better Care, Less Admin

Simplify operations and save hours every week.

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• Secure Payments

Safe payment processing with regular practitioner payouts.

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• Local Support

99% uptime plus daily helpdesk support.

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Getting Started

1. 1. Register — Create your Udok profile, invite your team, and share your practice link.
2. 2. Auto Verification — OCR-based verification for you and your practice.
3. 3. Configure — Set up your virtual practice according to how you operate.

Consult — Run secure virtual visits, leverage AI, and bill seamlessly.

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